Today's business owners and executives manage their investments to achieve maximum value. However, most smaller and medium sized businesses have not traditionally managed their investments in Information Technology in the same manner. This is mostly because IT has only recently been viewed by very few in the SMB market as an opportunity to gain competitive advantage.

If IT is becoming more important to how you sell and service customers, then you need to know the true costs of downtime. Below is a listing of the information you MUST know in order to fully understand what the true costs of downtime are:

Employee Labor Costs

• How long did your downtime last?
• How many people were affected?
• What's your average employee loaded labor cost?

Lost Revenue Costs

• What is your Gross Annual Revenue?
• How many days per year are you open for business?
• How many hours per day are you open for business?
• What percent of lost business can not be recovered?

Downtime Repair Costs

• What's the hourly labor rate for emergency service repair?
• How long did it take from start to finish?
• Were additional hardware or software expenses required?

Intangible Costs

• What do your customers think of your service when outages interrupt customer service?
• Are employees often frustrated with IT problems?
• Do some of your employees go home when systems are down?

Call Lawder's Networks today or e-mail us to schedule time for a complete review of the true costs of downtime to your business.